terms 2019-05-29T15:23:11+00:00

Commucci Limited™ – Website Terms of Use

Terms & Conditions website, purchases, delivery & returns

        • including privacy, data protection

Welcome to our COMMUCCI website (‘Site’) COMMUCCI Ltd (‘we’, ‘us’ or ‘our’) provides the product and services available on this Site subject to the following terms and conditions (‘Terms and Conditions’). By using the Site you are acknowledging that you have read, understand and agree without limitation and qualification, to be bound to these Terms and Conditions.

YOUR ACCOUNT

Please ensure that the personal information you provide when you register is accurate and current. If there are any changes to these details, then please inform us. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have any reason to believe that your password has become known to someone else or is likely to be used in an unauthorized manner, then please inform us immediately. See our Privacy Policy regarding the treatment of your personal information.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Commucci Limited’s best interests to do so.

PRIVACY POLICY

We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal data we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of this information. We also describe the measures we take to protect the security of the information, how long we retain it and how our customers can contact us about our privacy practices and how to exercise their rights.

For the purposes of applicable data protection laws, the data controller is Commucci Limited, Perio Mill, Fotheringhay, Oundle, Peterborough, Cambridgeshire, PE8 5HU

Information We Collect

We may obtain personal data about you from various sources. We collect this information when you provide it on our website and via our social media pages.

When you visit this site or our social media pages, we also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may provide personal data to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site, or via our social media pages.

The types of personal data you provide to us may include:

  • Contact information (such as name, postal address, email address and mobile or other phone number)
  • Age or date of birth
  • Username and password, nickname/screen name
  • Payment information (such as your payment card number, expiration date, and card security code)
  • Delivery and billing information (such as delivery address, and billing address)
  • Purchase history
  • Product preferences
  • Contact information for friends, family or other people you would like us to send a message to on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who have consented to receive messages from you or us)
  • Information or content you provide (such as photographs, videos, reviews, articles, questions, survey responses and comments)
  • Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page)

How We Use the Information

We will use the information you provide to:

  • Send you promotional materials or other communications if you so elect
  • Provide the products or services you (or your company) have requested and operate features on our site
  • Process your payment card transactions and/or gift card transactions
  • Create and manage your online account, including access to your online and in-store purchase history
  • Create a profile about you based on the information you provided to us in order to tailor our advertisements to your interests
  • Assist with product selection and replenishment
  • Chat with you or respond to your inquiries
  • Post your product reviews
  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us
  • Communicate with you about, and administer your participation in, special events, loyalty programs, surveys and other offers
  • Operate and communicate with you about our social network pages
  • Comply with applicable legal requirements, relevant industry standards and our policies

The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of our products or services.

Legal Basis for Our Use of the Information

We will use the information you provide for the above purposes if:

  • it is necessary to perform a contract to which you are party (e.g., to process your payment and deliver the products you have ordered); or
  • we have obtained your consent; or if
  • we have a legitimate interest in doing so (including a legitimate interest in performing marketing activities, internal administration functions, processing and enforcing legal claims and conducting our business in compliance with all applicable laws, relevant industry standards and our policies).

Information We Collect by Automated Means

When you visit this site, view or click on our online advertisements (including our advertisements on third party websites) or visit our social media pages we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs or web beacons. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

Technologies We Use

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.

The following types of cookies are set on this site.

Internal Cookies Essential for the Site to Work

We use first-party cookies to help the site work in the best possible manner. You can opt out of receiving these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies, your user experience may be impacted.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Cookies

We may use third party web analytics services on this site, such as those of Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to collect information (such as IP address) and use that information to help us analyse how visitors use the site. These vendors may use cookies placed on this site (such as the Google Analytics cookie) and cookies placed on third-party web sites (such as Google advertising cookies), or other third-party identifiers, together, to analyse our site visitors. When you first visit our site, a cookie banner will inform you of the use of these analytics technologies. They will only be used if you accept them or if you continue using this site. You may change your cookie settings at any time to accept or refuse these analytics technologies by clicking on the cookie control tool below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain functionality on this site, as described below.

Third Party Cookies Intended to Improve the Interactivity of the Site

This site may also support certain third-party services, including social sharing buttons for Facebook, Twitter, Pinterest and Instagram, tweet lists (Twitter) and videos posted on the site (Youtube). These features use third party cookies that are directly set on your device by these services. When you first visit our site, a cookie banner will inform you of the use of these cookies. They will only be used if you accept them or if you continue using this site. You may change your cookie settings at any time to accept or refuse these cookies by clicking on the cookie control tool below.

We and other service providers may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.

Your Rights and Choices

You have certain rights and choices in connection with the personal data we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

  • Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below. You also may opt out of receiving marketing emails from us by emailing us at info@commucci.co.uk

  • Postal Mail Opt-Out

You can ask us to stop sending you marketing communications by postal mail by following the instructions included in a particular promotion. You can also request that we refrain from sending you promotional postal mail by contacting us as via the contact details below

  • Withdrawing Consent

You may also withdraw any consent you previously provided to us at any time with effect for the future by contacting us as indicated below. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

  • Reviewing, Updating or Deleting Personal Data or Restricting or Objecting to their Use

Subject to applicable law, you have the right to request access to and rectification or erasure of the personal data we maintain about you, or to request the restriction of our use of this information, as appropriate. You also have the right to object at any time to the use of your personal data for direct marketing purposes, including profiling related to direct marketing. For all other purposes, you may object at any time to the use of your personal data, on grounds relating to your particular situation, in accordance with applicable law. These rights may be limited in some circumstances under applicable law. We may take reasonable steps to verify your identity before granting access or making corrections. You may exercise these rights by contacting us as indicated below.

  • Other Rights

Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal data that you have provided to us about you, with your consent or based on a contract to which you are party. You also have the right to have this information transmitted to another data controller, where it is technically feasible. You may exercise this right by contacting us as indicated below. You may also lodge a complaint with a data protection authority.

Data Transfers

We may transfer the personal data we collect about you to our affiliates and third party service providers to countries other than the country in which the information was originally collected (including the United States), where necessary to fulfill the purposes described in this Policy and your personal data may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal data will be subject to applicable foreign laws. United States laws have not been recognized by the European Commission as providing an adequate level of data protection. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

We have also implemented appropriate safeguards to ensure such a level of data protection when transferring your personal data, including the conclusion of data transfer agreements incorporating the European Commission’s Standard Contractual Clauses, and our U.S. service providers are certified to the EU-U.S. Privacy Shield as set forth by the U.S. Department of Commerce and the European Commission regarding the collection, use and retention of personal data transferred from the European Economic Area to the United States, or other applicable data transfer mechanisms. You may obtain a copy of these data transfer mechanisms by contacting us as indicated below.

Data Retention

We keep the information you provide for the duration of our relationships, plus a reasonable period in order to be able to run regular deletion routines or to take into account the applicable statute of limitation period or if required under mandatory applicable law. If you wish to receive marketing communications, we will keep the information necessary to send you these communications following the end of our customer relationship or following their collection, if you are a prospective customer.

How We Protect Personal Data

We maintain appropriate technical and organizational safeguards to ensure an appropriate level of security of your personal data, in particular to protect your personal data against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

Links to Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights, please contact us by email at: info@commucci.co.uk or telephone on: +44(0)1832 226 501. You also may write to:

Commucci Limited, Perio Mill, Fotheringhay, Oundle, Peterborough, PE8 5HU, United Kingdom.

ELIGIBILITY

Under English law, to purchase product and lawfully enter into and form contracts on this Site, you must be; 18yrs or older; registered on this Site; hold a valid debit /credit card.

PRODUCT INFORMATION

We endeavour to be as accurate as possible with product images, descriptions and prices on our Site. However, subject to applicable law, we do not warrant that the colours, descriptions or other content available on the Site are accurate, complete, reliable, current or error free. All prices displayed are inclusive of VAT. Delivery charges are detailed in the DELIVERY section below.

PURCHASES

The products available on our Site are for personal use only and not for resale. When you place an order to purchase from the COMMUCCI Site we will send you an email acknowledgement with the details and price of your order. Your order is an offer to us to purchase a product that is accepted by us at the point we dispatch the goods to you and send a Confirmation Dispatch email. We accept payments by Visa, Visa Electron, Visa Debit, Mastercard, Maestro and PayPal. Delivery costs are detailed in the DELIVERY section below.

We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

A Product will be your responsibility from the time we deliver the Product to the address you gave us.

Option One

Standard Delivery – FREE ON ALL ORDERS –
( 2- 5 days via royal mail )

Option Two

Next day delivery – £5 – request actioned at checkout
Orders placed before 1pm for next working day
(first class delivery will require a signature)

Unfortunately we are unable to process orders to a P. O .Box address

At present we are shipping within the UK , but please email us if you have a request for an International order, we will see what we can do ……

EXCHANGE & RETURNS

We hope that you are delighted with your purchases, however, because you are a consumer and have purchased your Product online, you have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. If you use this method, we will e-mail you to confirm we have received your cancellation. A copy of the cancellation form can also be emailed to you on request, by emailing: info@commucci.co.uk.

If you wish to make a return, for reasons other than product defect or incorrect goods, you will be required to arrange and pay for the cost of return postage. Please ensure that they are sufficiently protected, and you retain the proof of postage in the event that the returned parcel does not arrive.

Refunds will be made against the original debit/credit card used when ordering for the price paid by you (exclusive of the initial delivery charge), within a maximum period of 30 days after receipt of your returned items; providing we have received your goods, in their original condition within 14 working days after delivery.

If you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please note any product that has been opened and/or used will not be accepted and may be returned to you at your cost.

Exchanges. If you indicate on your cancellation form that you would rather receive an exchange than a refund then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances a new Contract will be deemed to have been formed between us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange then we will refund you the cost of the Products and the original Contract between us will be cancelled.

Your other statutory rights to return Products under the Consumer Rights Act 2015

    1. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarised in general terms below) are not affected by your right of return and refund in clause 5 above or anything else in these Terms and Conditions.
    2. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:
      1. up to 30 days: if your goods are faulty, then you can get an immediate refund.
      2. up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
      3. after six months (depending on the type of Product): if your goods do not last a reasonable length of time you may be entitled to some money back

INTELLECTUAL POLICY

All content available on this Site, including but not limited to; text, names, graphics, logos, illustrations, photographs, images, button icons, audio clips, data compilation and software, is the property of COMMUCCI Ltd. and is protected by UK and international copyright and database right laws. Our trademarks include (amongst others) the COMMUCCI name and logo and are the registered and unregistered marks of COMMUCCI Ltd in the UK and other countries; and are protected by UK and international trademark laws. Your use of our website does not grant permission to use our trademarks.

LIMITED LICENSE FOR WEBSITE ACCESS

The use of the Site is for personal, non-commercial use. You may, print and store copies of this material for your own personal, non-commercial use. No part of the Site may be used, reproduced, modified, sold or published without prior written permission from COMMUCCI Ltd.

YOUR OBLIGATION

You agree to comply with the Terms and Conditions and in accordance with the law. You may not make any changes to the Site or cause it to be interrupted, damaged or impaired in any way. You must not use the Site for fraudulent, criminal or any other unlawful activity.

LIABILITY AND WARRANTY

The Site is presented to you without warranties or guarantees of any kind whatsoever, expressed or implied, and your use of the Site and its contents is entirely at your own risk, for which we will not be liable for any direct, indirect, special, incidental or consequential damages of any kind. It shall be your own responsibility to ensure that any products, services or information available through this Site meet your own specific requirements.

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any future occurrence.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Commucci Limited’s best interests to do so.

COMPLAINTS

In case of complaint about your online purchase, you may contact us by email at info@commucci.co.uk or write to us at Commucci Limited, Perio Mill, Fotheringhay, Oundle, Peterborough, Cambridgeshire, PE8 5HU, UK.

APPLICABLE LAW

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales; and the parties hereto submit to the exclusive jurisdiction of the English Courts.

According to EU Regulation no.524/2013 on online dispute resolution for consumer disputes, you may refer disputes to the EU Commission’s online platform available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

OUR DETAILS

COMMUCCI Ltd, registered office:

Perio Mill, Fotheringhay, Oundle, Peterborough, Cambridgeshire PE8 5HU

Registered in England and Wales 09711689

VAT No.246449583

commucci.co.uk is the domain name of COMMUCCI Ltd.
Contact us at info@commucci.co.uk